Damn, I say, Damn Telstra AND overseas help desks


No use so far.  What with now 5 Level 1 technicians turning up ( to no avail as they don’t do network stuff, just fiddle with wireless router ).

The root cause of the outage in North Adelaide over Christmas now appears to have been an earthquake, would you believe, shaking infrastructure up.

I was more suspicious now more than ever that, while Telstra had claimed to have returned service to North Adelaide, they had shoncked it.

I thought I had worked out the problem, but it didn’t make sense, whenever my desktop machined was down or up loading the router would loose connection.  My wife’s laptop didn’t seem to do it, but I could bring the home LAN down on queue.

The wireless card in my machine may be flaky and was “jamming” the air …

Nope didn’t make sense.

Dr-PC came in and voila.  Despite a quick test the other day, when it looked like the cable end was fine, the Dr-PC tech proved the cable was the problem.  When I did a quick check while the overseas help desk operator was on the line, since the problem is intermittent, of course, the cable seemed fine with a wired connection while it was up.  So the phone help desk sent us another Level 1 technician # 5.

So, we have a written report from Dr-PC to jam down Telstra’s throat, the Dr-PC technician gave a verbal report to Telstra phone whacker and we’ve still to get the cable fixed.

Over 2 months now.

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