So, finally, Internet access after 9 weeks.
How? The replacement modem was replaced.
The serviceman didn’t check it out, walked away and left us we a dud.
The problem, you ring a help desk in Deli who don’t talk to the local Contractors who don’t talk to Telstra, not to mention the billing department in Phillipines who don’t talk to anyone.
So, you ring to get the thing fixed 17 times in the end. Each time you are explaining an never ending story over to the other end of the phone.
Another contractor turns up, no idea what the problem is they’ve come to fix so you have to explain the never ending story.
You ring billing for compensation to have to explain the never ending story.
Promises of discounts lost or denied.
You end up paying for the new modem, your mental health worth more.
Last Master’s subject so back to no time to tinker.