I have had strife with my Autodesk account and its two-step authentication before, but my phone has died and when I fired up the new phone, of course, the keys don’t come across. So, Autodesk might send a code into the ether, but it NEVER gets to any of my authenticator apps.
Fun fact, Autodesk has NEVER EVER successfully sent a code to my email address. So with neither email nor authenticator app able to receive the code from Autodesk, I CAN NEVER log in. The usual IT “help” crap. You have to log into your account to get help for logging problems (why does EVERY IT department model itself after a Scott Adams cartoon?).
I have just tried replying to an old ticket to see if they pick it up. That didn’t work, so I’ve now a “Please Delete” ticket in.
I have had to have my Discord account shut down for the same reasons. I’ll set up a new Discord account, but I will be uninstalling Autodesk because IT SHOULD NOT BE THAT HARD.
UPDATE
But of course, asked Autodesk to delete my account BECAUSE I cannot get into the account BECAUSE I don’t get a code to my authenticator apps and Autodesk never emails me if I use that option. You guessed it, they asked me to log in to delete my account, and closed the ticket. FRAAACCKKKKK!
UPDATE
I just got an email from Autodesk. They want me to verify, by the email account attached to my Autodesk account, the one I emailed them on, so they can send me a password reset link. Dumb since I cannot verify in a two step authentication, on the second step. The first step is password. The password is not the problem.
UPDATE
I gave up. Autodesk help desk keeps wanting to send me a password reset, and have failed to sort out the issues with the second half of the two-factor authentication. That is, I never had a problem with the first half, as I have not forgotten or lost my password. The Autodesk help desk has certainly never sorted out the problem where the help system NEVER sends me an email.
You must be logged in to post a comment.